HW Buyers Agency ABN 74 691 454 190 (“we”, “us”, “our”) is committed to protecting the privacy of personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains how we collect, use, disclose and store your personal information.
We may collect personal information including your name, email address, phone number, residential or postal address, property preferences, financial information relevant to property searches, and any other information you provide through our website, contact forms, email correspondence, phone calls or in-person meetings.
We may also collect information automatically when you visit our website, such as your IP address, browser type and pages visited, through the use of cookies and similar technologies.
We use the personal information we collect to provide buyer’s agency services to you, including property search, due diligence, negotiation and acquisition support; to communicate with you about your property requirements and our services; to respond to enquiries submitted through our website; to comply with our legal and regulatory obligations, including those under the Property Occupations Act 2014 (Qld); and to improve our website and services.
We may disclose your personal information to third parties where reasonably necessary to provide our services, including real estate agents and vendors, solicitors and conveyancers, building and pest inspectors, mortgage brokers and financial institutions, and government or regulatory bodies where required by law.
We will not sell, rent or trade your personal information to third parties for marketing purposes.
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure. Personal information is stored securely in electronic and, where applicable, physical formats. We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law.
Our website may use cookies and similar tracking technologies to improve your browsing experience and analyse website traffic. You can adjust your browser settings to refuse cookies, although this may affect the functionality of our website.
Our website contact form is processed by Formspree, a third-party form handling service. Information you submit through the contact form is transmitted to Formspree’s servers for delivery to us. We encourage you to review Formspree’s privacy policy for details on how they handle data.
You have the right to request access to the personal information we hold about you, request correction of any inaccurate or incomplete information, request deletion of your personal information (subject to our legal obligations), and withdraw consent for any specific processing activities. To exercise any of these rights, please contact us using the details below.
If you believe your privacy has been breached or you have a complaint about how we have handled your personal information, please contact us. We will investigate and respond to your complaint within a reasonable timeframe. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised effective date.
If you have any questions about this privacy policy or how we handle your personal information, please contact us:
HW Buyers Agency
866 Brunswick St, New Farm QLD 4005
info@hwbuyersagency.com.au
Buyer’s Agency Licence No. 4907294
Effective date: July 2026